Terms and Conditions

1. Agreement to Terms

1.1 These Terms and Conditions ("Terms") form a legally binding agreement between you ("you", "user") and Global Lions ("we", "us", "our"), located at 86-90 Paul Street, London EC2A 4NE, United Kingdom. These Terms govern your use of our website and any related online services, applications, or tools (collectively, the "Site").

1.2 The Site provides holiday-planning consultancy services. We offer expert advice, destination recommendations, and custom itineraries to help you plan your perfect holiday. We do not handle bookings or payments – you book directly with our trusted suppliers.

1.3 By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must stop using the Site immediately. We recommend printing a copy of these Terms for future reference.

1.4 Additional policies referenced in these Terms, including those listed below, are considered part of this agreement.

1.5 We may update these Terms at any time. The updated version will include a revised date and will take effect once published on the Site. Your continued use of the Site indicates acceptance of any changes.

1.6 We may update features or content on the Site to reflect improvements, business changes, legal requirements, or user needs.

1.7 This Site is intended for users residing in the United Kingdom. Use of the Site from any location where such use is restricted or unlawful is prohibited.

1.8 You must be at least 18 years old to use this Site. If you are under 18, parental or guardian permission is required.

2. Service Description

Global Lions operates as an independent holiday-planning consultancy. We provide expert guidance, destination research, and custom itineraries to help you plan your perfect getaway.

Our services include:

• Free initial consultation to discuss your holiday needs and preferences
• Destination research and personalized recommendations
• Custom day-by-day itineraries tailored to your interests
• Accommodation, activity, and dining suggestions
• Budget planning and optimization advice
• Travel tips and destination insights

Important: We do not handle bookings, take payments for travel services, or issue tickets. You book directly with the airlines, hotels, and tour operators we recommend.

3. Holiday Planning Process

When you engage our holiday planning services:

• We provide a free initial consultation to understand your travel needs
• We offer a clear quote for our planning services before work begins
• We research options and present recommendations based on your preferences
• We refine the plan based on your feedback until it's perfect
• We provide direct links or contacts for you to book with recommended suppliers
• We offer ongoing support for questions during your planning process

4. Planning Fees

• Free initial consultation: We discuss your holiday ideas with no obligation
• Fixed planning fee: A one-time fee quoted upfront based on the complexity of your trip
• Payment required before detailed planning begins: We'll provide a clear invoice
• Refund policy: Full refund available if you're not satisfied with our initial proposal

Our planning fees are clearly communicated before any work begins. There are no hidden charges, and we do not earn commissions from suppliers.

5. Your Responsibilities

As a client, you are responsible for:

• Providing accurate information about your travel preferences, dates, and budget
• Reviewing and confirming all details in the itinerary we provide
• Making your own bookings with recommended suppliers
• Ensuring you have valid passports, visas, and required travel documents
• Purchasing comprehensive travel insurance before your trip
• Reviewing supplier terms, cancellation policies, and fare rules before booking

6. Travel Documents & Requirements

You are fully responsible for ensuring you have all required travel documents:

• Passport: Valid for at least 6 months beyond your return date
• Visas: Entry requirements for your destination (including transit visas)
• Health documentation: Vaccination certificates, PCR tests, or health forms
• ESTA/ETA: Electronic travel authorizations where required

7. Supplier Terms & Conditions

When you book with our recommended suppliers, you enter into a direct contract with them. We are not a party to these contracts. You are responsible for:

• Reviewing and understanding supplier terms before booking
• Checking cancellation policies and refund eligibility
• Understanding baggage allowances and fare conditions
• Meeting supplier deadlines for check-in and travel

8. Travel Insurance

We strongly recommend comprehensive travel insurance for every trip. Insurance protects you against:

• Medical emergencies abroad (which can cost thousands)
• Holiday cancellation or interruption
• Lost, stolen, or delayed baggage
• Travel delays and missed connections
• Personal liability and legal expenses

We are not responsible for any losses that could have been covered by insurance. Please purchase insurance as soon as you book your travel arrangements.

9. Limitation of Liability

To the fullest extent permitted by law, Global Lions shall not be liable for:

• Any losses arising from bookings made with third-party suppliers
• Changes to travel plans due to airline schedule changes or cancellations
• Issues with accommodation, tours, or other services booked independently
• Medical issues, accidents, or injuries during travel
• Loss or damage to baggage or personal property
• Any indirect or consequential losses

Our total liability for any claim arising from our planning services is limited to the planning fee paid.

10. Intellectual Property

All content on the Site—including text, images, graphics, logos, designs, software, and databases—is owned or licensed by Global Lions and protected by copyright and trademark laws.

All itineraries, recommendations, and planning materials provided by Global Lions are for your personal use only. You may not reproduce, distribute, or share our planning materials with third parties without our written consent.

11. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions about these Terms, please contact us: